Customer Service

Frequently Asked Questions (FAQ)

Distress Marks

Why does the table I just purchased have different markings than the one I saw in the store?

Like two sets of fingerprints, no two pieces of furniture made from natural products are exactly alike. That means your furniture won't look exactly like the pieces seen in a store or in another home, giving you a look that is truly one-of-a-kind.

Also some of our collections receive a hand-finishing process called "distressing." It recreates the appearance of years of cherished use. This process, also known as a patination or hand-finishing, recreates what happens to furniture naturally over time.

Distressing techniques vary from collection to collection and depend on the style of the group, the amount of distressing that is preferred, whether the piece is painted or stained, etc. Once the desired effect is created, the piece is stained to enhance the appearance and sealed to protect it through many years of wear and tear.

Some of the techniques used on our furniture are:

	Nicks Reproducing what looks like years of dings and dents, this process is done by hand to make physical impressions in the wood.		Rasping To create a worn effect, this technique employs a shaping tool that is run along edges and corners.
	Wormholes Small holes are made to emulate these ravages of time by using a tool with thin rods tipped with a round metal ball.		Cow-tailing This technique brings more depth to grain patterns by using a small brush with a very dark stain to put random short dark lines or curves on the surface.
	Rub-through Enhancing the grain pattern of underlying coats, this method uses sandpaper or wool to gently rub away some of the topcoat on edges, carvings and other areas.

General Inquiries

Delivery fees are determined based on your zip code.

Havertys welcomes phone orders when merchandise is purchased using Discover, MasterCard, Visa or American Express cards only.

Please note that not all merchandise is available at all locations.

Note: Rights in Visa, MasterCard, American Express and other trademarks used on this site are the property of their respective owners.

Is this site secure? How?

Please see How do we protect information collected through this site? in our Privacy Policy.

Do you use "cookies"?

Please see Do we use "cookies"? in our Privacy Policy.

Online Troubleshooting

Supported Browsers

Please use one of the following supported browsers when accessing the Havertys website:

Microsoft Internet Explorer 6.0 **Please see note below
Microsoft Internet Explorer 7.0 **Please see note below
Microsoft Internet Explorer 8.0
Firefox 2.0
Apple Safari 2.0.x

While other browsers may allow limited use of the site, these supported browsers provide the highest level of security, accuracy, and functionality. We also recommend that you enable JavaScript in your browser.

**Note: Havertys website is significantly faster using the Microsoft Internet Explorer 8. We highly recommend that you upgrade to this version. More information and the download link can be found on the Microsoft Internet Explorer 8 web page.

Having trouble viewing images on this site?

Please check that you are using a supported browser.

If you are getting a red x when attempting to display a large image, please right click on the x and select "Show Picture" or "View Image". If this doesn't solve the problem, please Contact Us and report the missing image.

If you are having trouble using the Zoom feature of our site, you might need to download the latest Flash Player.

More information about Flash Players.

What if I receive an error message?

Please check that you have a recent browser. If the problem still exists, please Contact Us and report the error.

Payment, Billing & Credit Account Information

Havertys store locations accept Visa, MasterCard, American Express, Discover, travelers checks, Havertys gift cards, Havertys card accounts issued through GE Capital and charges on approved Havertys Credit Services accounts.

For purchases through our website acceptable forms of payment are only Visa, Master Card, American Express, Discover and charges on your existing Havertys card account issued through GE Capital Retail Bank.

Existing Cardholders

Delivery

We're all Havertys associates
We are trained & experienced
We'll text you our ETA
You can track your truck on delivery day
We assemble, handle & place each piece
We'll remove & recycle your old mattress

Changing Delivery Appointments

Professional delivery requires careful preparation, including uncrating and inspecting your merchandise prior to loading it onto a Havertys delivery truck. While we strive to accommodate our customers, it is for this reason that we require 48 hours notice in order to make changes to a scheduled delivery appointment.