Privacy Notice

Havertys wants you to be comfortable with how we handle personal information that we collect from you through use of this website (the "Website"), through Havertys’ social media sites such as the Facebook and Twitter pages administered by Havertys (“Social Media”), through email, text, and other online communications you receive from Havertys (“Online Communications”), as well as any other personal information collected by Havertys, such as in or through our stores, products, services, programs, or otherwise (collectively, together with the Website, Social Media, and Online Communications, the “Services”). Throughout this Privacy Notice we refer to the Website, Social Media and Online Communications collectively as “Online Media”.

The information below, which is set forth in a question-and-answer format, explains our Privacy Notice for our Services. We encourage you to become familiar with this Privacy Notice.

If you have any questions about our Privacy Notice or our privacy practices, please contact us by using our online form located here to send us a comment or question. We want all aspects of your experience with Havertys to be the best that it can be.

WHAT DOES THIS PRIVACY NOTICE COVER?

This Privacy Notice applies only to information collected through our Services, and not to information collected by other means.

Some of the information we collect via Online Media may be merged with purchase information collected from you in our stores at point of sale when you link your “MyHavertys” account to your purchases as further described below.

There is a separate website that serves as a payment portal through which you may pay Havertys pursuant to your credit account with Havertys Credit Services, Inc. (“Payment Portal”). The Payment Portal is operated by a third-party provider and has its own terms of use and privacy notice that apply to your interaction with the Payment Portal. However, to the extent any personal information collected from you is combined with or stored with information Havertys collects from our Services, the combined data is subject to this Privacy Notice.

WHAT CATEGORIES OF PERSONAL INFORMATION DO WE COLLECT?

The following are the categories of personal information that Havertys may collect about you:

• Name
• Email address
• Physical address
• Telephone number
• Date of birth
• Other identifying information (e.g., user IDs, age or age range, online profile information)
• Payment card information
• Registry/purchase/return/exchange information
• Content you submit (e.g., reviews, photographs, interests, lifestyle preferences)
• Computer and device information (e.g., IP addresses, device type)
• Geo-location information
• Other automated collected information (e.g., pages you visit on our Website, email openings/clicks/impressions)
• Videos

HOW DO WE COLLECT PERSONAL INFORMATION?

Below is a description of the ways in which Havertys collects personal information from you via our Services. Additional information may be provided to you through the Social Media page or Online Communication itself or at the time of collection of information.

Submissions
You may choose to provide information, including personal information, to interact with us through our Services, including for purposes of (i) obtaining information about us or our products; (ii) communicating with us; (iii) signing up for e-mail newsletters; (iv) providing reviews or feedback or responding to surveys, or (v) otherwise participating in features or services of our Services. This information may include your contact information as well as information about your preferences and other related content that you submit. For example, in order to continuously improve your service and tailor our subsequent communications to you, we may also ask you to provide us with additional information regarding your demographics, comments, professional interests, and contact preferences. For submissions on Havertys Social Media see the section below titled “WHAT ABOUT INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS?”

Sweepstakes and Promotions
If you choose to participate in sweepstakes, contests, or other promotions, and are eligible to do so, we may ask you for information, including personal information, such as your name, e-mail address, date of birth and telephone number as well as other information about you or your preferences. For further information see the section below titled “WHAT POLICIES APPLY TO CONTESTS, SWEEPSTAKES AND PROMOTIONS?”

Registration and Ordering
We collect information, including personal information, from you when you register on the Website or otherwise place an order. For example, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We may also collect information about gift recipients so that we can fulfill the gift purchase. If you pay through the Payment Portal, then there are additional terms of use and a privacy notice that apply to information collected through the Payment Portal. See the section below titled “WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?”

In-Store Personal Information Collection and Purchases
We may collect information, including personal information, from you when you enter our stores. For example, we may collect information regarding your in-store purchases, including your name, email address, physical address, phone numbers, and purchase information (such as invoice numbers), or use surveillance cameras in our stores for security purposes. You may also link your “My Havertys” account to your in-store purchases. You will need to provide your email address and ZIP code for the link. Information collected in-store regarding your purchase may then be merged with other information we have collected about you via our Online Media and via the Payment Portal if you pay through the Payment Portal. See the section below titled “WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?”

Automatically Collected Information
We use "cookies" and other automatic collection technologies (such as web beacons and tags) that are set by us or third parties to enhance your experience and gather information about your interaction with our Website and other Online Media. For example, we collect information such as the dates and times that you visit our Website, the page you view, referring / exit URLs, your browser type, and the number of clicks on our Website. We also collect information about the devices you use to access the Website, including your device model, IP address, operating system, unique device identifiers, and mobile network operator information. We may place web beacons or pixels in emails or other Online Communications that track your opening of the communications, the impressions and requests you may make or items you may click on. Please refer to the "DO WE USE 'COOKIES' AND OTHER TARGETED ADVERTISING?" section below for information about cookies and other automatic collection technologies and how we use them.

From Third Party Partners
Our third-party partners may provide information about you to us, including information about your product or service interests. How the third parties collect information with you and share information with us is subject to the privacy policies that govern their websites or other information collection method.

DO WE USE "COOKIES" AND OTHER TARGETED ADVERTISING?

Yes. Cookies are small files that are placed on your computer’s or device’s hard drive through your web browser (if you allow) that enables a website’s or service provider’s systems to recognize your browser and capture and remember certain information about your device and online activities. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current Online Media activity, which enables us to provide you with improved services.We also use cookies to help us compile aggregate data about Online Media traffic and your interaction with us so that we can offer better experiences and tools in the future.

We may also use electronic images known as web beacons (sometimes known as clear gifs) that allow Havertys, and its third-party providers or affiliates, to count and track users who have visited certain portions of the Website or interacted with our Online Communications. Web beacons collect only limited information about your device or online activity and do not collect any of your personal characteristics like name, age, or address. For example, Havertys uses a type of web beacon known as a “retargeting pixel,” which will allow users to receive targeted advertising from Havertys via certain social media websites, including Facebook.

Our third-party service providers may also place and administer cookies, tags and web beacons on our Online Media and otherwise track clicks, impressions, page views, header data, user identifiers, unique viewer counts, and similar interaction data based on your interaction with our Online Media. They may also collect your anonymized information and perform website analytics to aid in making our Online Media (and the third parties' services) easy to use, to proactively identify and correct error conditions, for product and service research, to provide more relevant advertising and content to you, for general analytics and reporting to their customers, and for other lawful purposes. We may use and reproduce work product created by such third parties based upon web analytics data or other similar data collected to facilitate the serving of data or content in connection with providing you with more relevant advertising and content.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your web browser (such as Internet Explorer or Mozilla Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies or visit http://www.allaboutcookies.org for more information. If you turn cookies off, you may not have access to some features that make your experience with us more efficient and some of our services may not function properly.

We use Google Analytics, a web analysis service provided by Google, in order to better understand your use of our Website and how we can improve them. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other websites you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with your personal information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google utilizes the data collected to track and examine the use of our Website, to prepare reports on its activities, and to share them with other Google services. Google may use the data collected on our Website to contextualize and personalize the ads of its own advertising network. To more fully understand how Google may use the data it collects on our Website, please review “How Google uses data when you use our partners' sites or apps,” (located here or any successor URL).

Your interaction with our Social Media may also involve cookies, beacons and other automated collection technologies that are controlled by the providers of the Social Media platforms like Facebook and Twitter. Havertys does not control what information those providers collect or what they do with your information. However, those platforms may share information with Havertys that they collect based on your interaction with our locations on those Social Media platforms. See the section titled “WHAT ABOUT INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS?” for more information.

If you would like further information about the cookies we use, please contact us as provided below.

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL INFORMATION?

Havertys may use the personal information we collect from you in the following ways:

• To provide our products and services (including the Services) to you.
• To operate the Services.
• To improve your customer experience.
• To personalize your experience based on your interactions with us and our Services and to deliver the type of product offerings, discounts, and other information in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To process your transactions and collect payments owed.
• To administer a charge account with us.
• To allow us to share your postings, reviews, comments, and other content.
• To administer a contest, promotion, survey, or other feature of the Services.
• To assist in loss prevention and anti-fraud measures.
• To communicate with you when you contact us.
• To enforce our Terms of Use, any other applicable terms and conditions and agreements, or our legal rights.
• To do research and analysis to improve our offerings and business.
• To comply with applicable laws, regulations, legal processes, or our policies.
• To comply with law enforcement, government agencies, or a governmental mandate.
• To protect the security and integrity of our business, systems, the products we sell, users, customers, and our third-party business partners and service providers.

Of course, reviews, posts, and other information, including personal information, you provide in forms, fields and other interactive portions of our Services intended for public display (such as customer reviews) may be available for anyone to see or use, including us and our third party service providers.

HOW DO WE PROTECT PERSONAL INFORMATION?

While we follow generally accepted industry standards to protect personal information, no method of transmission over the Internet, or method of electronic storage, is secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Please do not include personal information in the forms, fields or other portions of our Services that are intended for public display (such as customer reviews) because that information cannot be kept private or secure.

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, including account information, please notify us as provided below.

WHAT ABOUT INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS?

Submissions
Any information, communications, or material of any type or nature that you submit to Social Media by e-mail, posting, messaging, uploading, downloading, or otherwise, such as product reviews, stories, pictures, ingredients, and tips, is done at your own risk and without any expectation of privacy. Havertys cannot control the actions of other users of any Social Media platform and Havertys is therefore not responsible for any user content contained on such platforms.

Social Media Policies
Havertys does not control what information those providers collect or what they do with your information. Havertys may receive personal information from you from those Social Media providers. You should look to the policies of those providers regarding their privacy practices.

Be Careful
Although Havertys may take certain precautions to protect those who use these areas of the Havertys Website, we encourage you to be wary of giving out any personal information or other information in any public forums. The information you post can be collected and used by people you don't know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.

WHAT POLICIES APPLY TO CONTESTS, SWEEPSTAKES AND PROMOTIONS?

You may wish to participate in contests, sweepstakes, and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information on our Website with others and sending e-mail invitations. In connection with any contests, sweepstakes, and other promotions that we may offer from time to time via our Services, we use the information you provide to administer the contests, sweepstakes and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our products and services and our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services.

DO WE RESPOND TO DO NOT TRACK SIGNALS?

Currently, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Like many other websites and online services, this Website does not currently alter its practices when it receives Do Not Track signals because there is no consensus among industry participants as to what "Do Not Track" means in this context. To find out more about "Do Not Track," and for opt out information, you may wish to visit www.aboutads.info.

WHAT ARE CHILDREN'S GUIDELINES FOR THE WEBSITE?

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have any personal information from or about a child under 13, please contact us by following the instructions provided below. Furthermore, we may restrict entries to any contests, sweepstakes or promotions to entrants who are at least 18 years of age. For children under the age of 13 to participate in a trip or activity offered through the Services, such child’s parent or guardian must provide the information necessary for that child to participate in such trip or activity.

HOW IS THE PERSONAL INFORMATION OF JOB APPLICANTS HANDLED?

Any personal information you provide to Havertys when applying for a career position with our company via our Services will be used solely to consider and act upon your application. We may retain your personal information for a period, but only for as long as necessary for such purposes. We may disclose your personal information to our agents for the purpose of evaluating your qualifications for the position you applied for, or other available positions. We may also disclose your personal information to third parties hired by us to collect, maintain, and analyze candidates for career positions.

HOW DO WE SHARE PERSONAL INFORMATION THAT WE COLLECT?

We share any of the categories of personal information in the “WHAT CATEGORIES OF PERSONAL INFORMATION DO WE COLLECT” section of this Privacy Notice with the categories of third parties listed below. We may describe more particular ways we share your personal information elsewhere in this Privacy Notice.

Our Organization
We may share your personal information with our subsidiaries and corporate affiliates and members of our organization.

Payment Processors
For any purchases that you make through our online store, it will be necessary for us to share some of your personal information with the third-party payment processors in order to process your requested transaction. As noted, if you pay through our Payment Portal, the third-party provider of the Payment Portal may store and process your information for us. See the section below titled “WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?”

Service Providers
We may share your personal information with our marketers, information technology providers, professional advisors, business associates, service providers and other third parties who provide services to us, including analyses about your interaction with our Services. In general, we limit information we share with them for the purposes of the services they provide to us. In some circumstances, they may also use certain data in order to develop, improve or customize their products or service offerings. For example, Havertys security operations may provide log information related to security events to its security service providers, and they may use this information as part of a larger data analysis to improve their security offerings. We obtain assurances from these third parties about the confidentiality of information they receive from us.

Anonymized Information
We do not sell, rent, or lease our user lists or the identity of individual users to third parties. However, Havertys may use and disclose certain information, such as Website usage data, to our trusted business partners. Anonymized information may also be shared with other users or the general public for advertising, informational, or comparison purposes; however, such information shall not be personally identifiable to any user.

Legal Requirements
We may also disclose your personal information to a third party if we become subject to a subpoena or court order, or if we are otherwise legally required to disclose personal information. We may also use and disclose your personal information to establish or exercise our legal rights, to enforce the Terms of Use, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

Business Transfers
Havertys might merge or otherwise combine with, or portions of its business might be acquired by, another company. In any such transactions, personal information generally is, and should be expected to be, one of the transferred business assets. Also, if any bankruptcy, liquidation, or reorganization proceeding is brought by or against us, your personal information may be considered a company asset that may be transferred to third parties.

At Your Direction
We may share personal information with others at your direction or based on your consent. This includes submissions you make publicly available via our Services.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

We may send you periodic e-mails or texts, including newsletters. If you would no longer like to receive promotional e-mail or texts from us, please let us know by modifying your preferences in the "MyHavertys" section of our Website or follow the "Unsubscribe" or stop instructions on such e-mails or texts. Your e-mail address will be removed from our marketing list, although we may retain that e-mail address to ensure that we do not send you any more promotional e-mails. Please allow us a reasonable period in order to satisfy your request, as some promotions may already be in process.

You may modify or delete your online account information from our database, by signing into the "MyHavertys" section of our Website and following the prompts there. Please note that we may maintain information about an individual sales transaction to service that transaction and for recordkeeping.

Our Online Media may have settings that also allow you to change the information that is collected or the contact or other information that you have provided to us. Please follow the directions there to change your information.

If you are unable to change your information preferences as described above or need us to change your personal information, please contact us as described in the section below titled “HOW MAY YOU CONTACT US?”.

WHAT RIGHTS DOES A VIRGINIA RESIDENT HAVE REGARDING THEIR PERSONAL INFORMATION?

If you are a Virginia resident, you have the following rights regarding your personal information:

• Right to Know and Access: The rights to confirm whether or not we are processing your personal information and to access such personal information.
• Right to Correct: The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and our purposes of the processing of such personal information.
• Right to Delete: The right to delete personal information provide by or obtained about you.
• Right to Obtain a Copy: The right to obtain a copy of your personal information that you previously provided to us in a portable and to the technically feasible, readily useable format that allows you to transmit to the data to another controller without hindrance, where the processing is carried out by automated means.
• Right to Opt-Out: The right to opt out of the processing of your personal information for purposes of: (1) targeted advertising, (2) the sale of personal information, or (3) profiling in furtherance of decisions that product legal or similarly significant effects concerning you.

If you are a Virginia resident, you can exercise any of your rights described in the previous section, or appeal our decision with respect to your request, by contacting us through any of the channels outlined in the “HOW MAY YOU CONTACT US?” section of this Privacy Notice.

ARE WE RESPONSIBLE FOR CONTENT OBTAINED THROUGH THIRD-PARTY LINKS?

In our Online Media, we may include links to third party sites that we think you might enjoy or find useful. These linked sites have separate and independent privacy policies. We have no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service that may be mentioned or offered in such sites, and are not responsible for the content or privacy practices of such sites. Nonetheless, we welcome any feedback about these linked sites (including if a specific link does not work). We encourage you to seek out and read the privacy notice of each website that you visit. In addition, should you happen to initiate a transaction on a website that we link to, even if you reached that website through our Online Media, the information that you submit to complete that transaction becomes subject to the privacy practices of the operator of that linked website. You should read that website's privacy policies to understand that operator’s privacy practices.

WHAT IF I AM VISITING THE WEBSITE FROM OUTSIDE THE UNITED STATES? AM I CONSENTING TO THE TRANSFER OF MY PERSONAL INFORMATION?

We are a United States company operating on servers located in the United States. If you are in the European Union, Canada, or elsewhere outside of the United States, please be aware that personal information we collect will be transferred to and processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By providing us with any information, you consent to this transfer, processing, and storage of your personal information in the United States.

WHAT IF I HAVE A CHARGE ACCOUNT?

If you have a charge account with Havertys, we collect personal information about you for the purposes of reviewing your application and credit eligibility, processing payment transactions, administering your charge account, and communicating with you about your account. Havertys provides you a separate privacy notice in connection with your charge account. Please refer to this privacy notice for further information.

WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?

If you pay Havertys online through our Payment Portal, you should be aware that this Payment Portal is a separate website operated by a third-party service provider. There are separate terms of use and a privacy notice that that apply to your interaction with the Payment Portal. However, to the extent any personal information collected from you is combined with or stored with information Havertys collects from other Services(such as information pertaining to your “MyHavertys Account”), then the combined data is subject to this Privacy Notice. The information collected and processed through the Payment Portal may be stored or processed by the third-party provider of the Payment Portal as necessary to process your payment and as part of that third party’s performance of services for Havertys.

HOW ARE CHANGES TO OUR PRIVACY NOTICE COMMUNICATED?

We may change this Privacy Notice from time to time. All changes are effective by posting a revised version of this Privacy Notice on the Website. You should periodically read this Privacy Notice to learn of any revisions. The most recent version of the Privacy Notice is reflected by the version date located at the bottom of this Privacy Notice.

HOW MAY YOU CONTACT US?

We care a great deal about your questions regarding our Privacy Notice. We appreciate your questions and comments and welcome your messages. We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. If you have a question regarding our Privacy Notice, please feel free to contact us by any of the means noted below:

By phone:
Customer Service Department
888-428-3789, Monday through Saturday 8:00 a.m. - 7:00 p.m. (Eastern)

Online:
Use our online form located here to send us a comment or question.

By regular mail:
Havertys Furniture Companies, Inc.
780 Johnson Ferry Road, NE
Suite 800
Atlanta, Georgia 30342
Attention: Legal Department—Privacy

This Privacy Notice was last updated on June 27, 2023.