Frequently Asked Questions (FAQ)
- General Inquiries
- Online Security
- Online Troubleshooting
- Payment, Billing & Credit Account Information
- Distress Marks
Why does the table I just purchased have different markings than the one I saw in the store?
Like two sets of fingerprints, no two pieces of furniture made from natural products are exactly alike. That means your furniture won't look exactly like the pieces seen in a store or in another home, giving you a look that is truly one-of-a-kind.
Also some of our collections receive a hand-finishing process called "distressing." It recreates the appearance of years of cherished use. This process, also known as a patination or hand-finishing, recreates what happens to furniture naturally over time.
Distressing techniques vary from collection to collection and depend on the style of the group, the amount of distressing that is preferred, whether the piece is painted or stained, etc. Once the desired effect is created, the piece is stained to enhance the appearance and sealed to protect it through many years of wear and tear.
Some of the techniques used on our furniture are:
Delivery fees are determined based on your zip code.
Havertys welcomes certain phone orders when merchandise is purchased using Discover, MasterCard, Visa or American Express cards only. Contact your local store for more details.
Please note that not all merchandise is available at all locations.
Is this site secure? How?
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What if I receive an error message?
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Payment, Billing & Credit Account Information
Havertys store locations accept Visa, MasterCard, American Express, Discover, travelers checks, Havertys gift cards, Havertys card accounts issued through Synchrony Financial and charges on approved Havertys Credit Services accounts.
For purchases through our website acceptable forms of payment are only Visa, Master Card, American Express, Discover and charges on your existing Havertys card account issued through Synchrony Financial.
- We're all Havertys associates
- We are trained & experienced
- We'll text you our ETA
- You can track your truck on delivery day
- We assemble, handle & place each piece
- We'll remove & recycle your old mattress
Changing Delivery Appointments
Professional delivery requires careful preparation, including uncrating and inspecting your merchandise prior to loading it onto a Havertys delivery truck. While we strive to accommodate our customers, it is for this reason that we require 48 hours notice in order to make changes to a scheduled delivery appointment.