Customer Service


Frequently Asked Questions (FAQ)

Distress Marks

Why does the table I just purchased have different markings than the one I saw in the store?

Like two sets of fingerprints, no two pieces of furniture made from natural products are exactly alike. That means your furniture won't look exactly like the pieces seen in a store or in another home, giving you a look that is truly one-of-a-kind.

Also some of our collections receive a hand-finishing process called "distressing." It recreates the appearance of years of cherished use. This process, also known as a patination or hand-finishing, recreates what happens to furniture naturally over time.

Distressing techniques vary from collection to collection and depend on the style of the group, the amount of distressing that is preferred, whether the piece is painted or stained, etc. Once the desired effect is created, the piece is stained to enhance the appearance and sealed to protect it through many years of wear and tear.

Some of the techniques used on our furniture are:


Reproducing what looks like years of dings and dents, this process is done by hand to make physical impressions in the wood.


To create a worn effect, this technique employs a shaping tool that is run along edges and corners.


Small holes are made to emulate these ravages of time by using a tool with thin rods tipped with a round metal ball.


This technique brings more depth to grain patterns by using a small brush with a very dark stain to put random short dark lines or curves on the surface.


Enhancing the grain pattern of underlying coats, this method uses sandpaper or wool to gently rub away some of the topcoat on edges, carvings and other areas.

General Inquiries

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Havertys welcomes certain phone orders when merchandise is purchased using Discover, MasterCard, Visa or American Express cards only. Contact your local store for more details.

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Online Troubleshooting

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Payment, Billing & Credit Account Information

Havertys store locations accept Visa, MasterCard, American Express, Discover, travelers checks, Havertys gift cards, Havertys card accounts issued through Synchrony Financial and charges on approved Havertys Credit Services accounts.

For purchases through our website acceptable forms of payment are only Visa, Master Card, American Express, Discover and charges on your existing Havertys card account issued through Synchrony Financial.

Havertys Gift Card Terms and Conditions

Consumer must present gift card at Havertys for the purchase of goods or services in the United States. A Havertys Gift Card cannot be redeemed for cash (except for those states that require redemption for cash) or replaced if lost or stolen. If a Havertys Gift Card is found, it should be returned to the closest Havertys store location. After 24 months of non-use a $10 per month administrative fee will be deducted from the remaining balance unless prohibited by law.


Top Drawer Delivery
  • We're all Havertys associates
  • We are trained & experienced
  • We'll text you our ETA
  • You can track your truck on delivery day
  • We assemble, handle & place each piece
  • We'll remove & recycle your old mattress

Changing Delivery Appointments

Professional delivery requires careful preparation, including uncrating and inspecting your merchandise prior to loading it onto a Havertys delivery truck. While we strive to accommodate our customers, it is for this reason that we require 48 hours notice in order to make changes to a scheduled delivery appointment.