How do I track my order?

To track your order, go to the My Account tab at the top of the page and log in. Once you're signed in, navigate to the Orders tab to view your order status. On the day of delivery, you can also track your delivery in real time using the "Track the Truck" link sent to your email and text message. If you have any questions about your delivery, you can also reach out to our Live Chat for help.

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How can I change or cancel my order?

To change or cancel your order, please contact our customer service team at 1-888-HAVERTY (1-888-428-3789) or call your local store directly. Our team will be happy to help you update or cancel your order.

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Can I pick up my purchase in-store

Yes, we offer Buy Online, Pick Up In Store Free of charge to our customers. To use this option, select Free Pickup during checkout.

Schedule your pickup date and time. Pickup hours are 10:00AM-5:00PM Tuesday – Friday.

Choose a Havertys location or a Havertys warehouse location to pick up your piece(s).

A government-issued photo ID is required to pick up your purchase.

It is very important to make sure your vehicle has enough cargo space for your purchase. If your vehicle is not large enough, our Top Drawer Delivery service is available for a fee. It is also recommended that you bring a friend along to help you load your items.

Your item may still be in its box and may require assembly at home after you’ve completed pickup. If you require professional assembly, please consider our Top Drawer Delivery service.

We will hold the item for 7 days at the designated location.

If you choose to cancel your purchase, please call customer service at 1-888-HAVERTY (1-888-428-3789) or chat with a Havertys expert.

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What is Havertys policy on special orders?

Because special-order items are not kept in stock, they require a 25% deposit.

Please be prepared to wait for special order merchandise to arrive at our warehouse and allow for additional delivery time thereafter. For questions concerning your delivery or merchandising, please use our Live Chat or call 1-888-HAVERTY (1-888-428-3789).

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Does Havertys take old mattresses when delivering new ones?

Yes. Havertys offers complimentary mattress removal when we deliver a new mattress purchased from us. Our delivery team will haul away your old mattress at the time of delivery, so you don't have to worry about disposing of it yourself.

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What if I have an issue during or after delivery?

If you experience any issues during or after your delivery, please contact our customer service team at 1-888-HAVERTY (1-888-428-3789) or through our Live Chat feature.

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Will my furniture be assembled at delivery?

Yes, for in-home deliveries. Depending on your furniture, your pieces may arrive already assembled and brought into your home by our Top Drawer Delivery team. If additional assembly is required, our team members will handle it for you—ensuring a hassle-free, worry-free experience.

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What is your return policy?

Havertys offers a three-day reselect or cancellation policy. If within three days of delivery or pickup you are not completely satisfied with the color, comfort, or quality of your order, Havertys will allow you to reselect or cancel your purchase. Delivery fee will not be refunded. Pickup orders must be returned to the original pickup location within three days of pickup. This policy does not apply to mattresses, adjustable bases, mattress foundations, floor samples, or Clearance Center/Outlet purchases.

At the point of delivery or pickup, if any items need to be serviced, please contact our Customer Service Department at 1-888-HAVERTY (428-3789). Cancellations within the three-day period will be processed for the original merchandise purchase. Refunds will be processed by Havertys Credit Services 10 days after the return of your cancelled merchandise.

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What is the FedEx shipping return policy?

Some Havertys products, including accessories and lamps, may be shipped via FedEx. For these purchases, cancellations within the three (3) day period will be processed for the original merchandise purchase less a 15% restocking fee. Please note that your original FedEx shipping charge will not be refunded.

Refunds will be processed by Havertys Credit Services 10 days after the return of your cancelled merchandise. This policy does not apply to special orders, floor samples, or Clearance Center/Outlet purchases.

No returns will be made after 3 days. Please inspect all products upon receipt.

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How do I return a Havertys FedEx shipment?

To ensure that your return is processed accurately and promptly, please first call us at 1-800-HAVERTY (428-3789) 8AM ET - 7PM ET Monday-Saturday. The Havertys associate will gather information about your return and email you a Return Merchandise Authorization (RMA) number.

The RMA number will allow you to return merchandise at any authorized FedEx shipping location. Merchandise must be returned in the original packaging and in the original condition.

Once the product is received at our warehouse in good condition, we will issue a refund for the purchase amount of the product and tax less a 15% restocking fee. The original FedEx shipping charges will not be refunded. Payment will be refunded to the original method of payment used for the purchase. Please note that returns made without an RMA number will not be accepted.

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What is your mattress return policy?

Our comfort guarantee period depends on the mattress brand. In most cases, the mattress may be exchanged or returned after 30 nights and before the end of the guarantee period from the date of delivery for re-selection, and re-selection can be to any brand. If you change brands, the flat box spring must also be exchanged. The following conditions apply to every eligible mattress:

• Flat box springs may only be exchanged if you're switching brands.
• Height does not qualify for a comfort exchange or return on any item.
• One comfort exchange per customer.
• Floor models are final sale.
• Adjustable bases, pillows, and sheets do not qualify for comfort exchange or return.

90-Night Comfort Guarantee: Sealy® Hybrid, Stearns & Foster® and Tempur-Pedic®.
100-Night Comfort Guarantee: Beautyrest Black® and Beautyrest® World Class.
120-Night Comfort Guarantee: iComfort®, Serta® Perfect Sleeper® X and iSeries® NXG.

Certain mattresses are final sale with no comfort exchange or returns, including Sealy® innerspring models (Druid Hill, Holland Hill), the Serta® Perfect Sleeper® Bailey Creek, and the 1885 and 1885 2.0 Collections by Sherwood.

Special orders: Special order mattresses cannot be returned. They may be exchanged under the comfort guarantee, but re-selection must be to the same brand as originally ordered.

Warranty: Most mattresses carry a 10-year full-replacement warranty (coverage varies by model). Please note that many warranties are voided by stains or soiling, so mattress protection is recommended. For complete warranty details, refer to the manufacturer's warranty information for your specific mattress.

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