POLICIES

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Terms & Conditions
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Privacy Policy
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TERMS & CONDITIONS

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RETURNS

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WHAT IS YOUR RETURN POLICY?

Havertys offers a three-day reselect or cancellation policy. If within three days of delivery or pickup you are not completely satisfied with the color, comfort, or quality of your order, Havertys will allow you to reselect or cancel your purchase. Delivery fee will not be refunded. Pickup orders must be returned to the original pickup location within three days of pickup. This policy does not apply to mattresses, adjustable bases, mattress foundations, floor samples, or Clearance Center/Outlet purchases.

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At point of delivery or pickup, if any items need to be serviced, please contact our Customer Service Department at 1-888-HAVERTY (428-3789). Cancellations within the three-day period will be processed for the original merchandise purchase. Refunds will be processed by Havertys Credit Services 10 days after the return of your cancelled merchandise.
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FEDEX SHIPPING RETURN POLICY

Some Havertys products, including accessories and lamps, may be shipped via FedEx. For these purchases, cancellations within the three (3) day period will be processed for the original merchandise purchase less a 15% restocking fee. Please note that your original FedEx shipping charge will not be refunded.
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Refunds will be processed by Havertys Credit Services 10 days after the return of your cancelled merchandise. This policy does not apply to special orders, floor samples, or Clearance Center/Outlet purchases.
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No returns will be made after 3 days. Please inspect all products upon receipt.
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HOW TO RETURN YOUR FEDEX SHIPMENT

To ensure that your return is processed accurately and promptly, please first call us at 1-800-HAVERTY (428-3789) 8AMET-7PMET Monday-Saturday. The Havertys associate will gather information about your return and email you a Return Merchandise Authorization (RMA) number.
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The RMA number will allow you to return merchandise at any authorized FedEx shipping location. Merchandise must be returned in the original packaging and in the original condition.
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Once the product is received at our warehouse in good condition, we will issue a refund for the purchase amount of the product and tax less a 15% restocking fee. The original FedEx shipping charges will not be refunded. Payment will be refunded to the original method of payment used for the purchase. Please note that returns made without an RMA number will not be accepted.
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MATTRESS SLEEP GUARANTEE

Tempur-Pedic, Stearns and Foster, and Sealy Hybrid 90 Night Comfort Guarantee - MATTRESS may be exchanged or returned after 30 nights and before 90 nights from date of delivery for re-selection. The re-selection can be to any brand. IF CHANGING BRANDS, also exchange the flat box spring. HEIGHT does not qualify for a comfort exchange or return. FLAT BOX SPRINGS may only be exchanged if switching brands. ADJUSTABLE BASES, PILLOWS AND SHEETS do not qualify for comfort exchange or return. ONE comfort exchange per customer.
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Beautyrest Black and Serta Comfort 120 Night Comfort Guarantee - MATTRESS may be exchanged or returned after 30 nights and before 120 nights from date of delivery for re-selection. The re-selection can be to any brand. IF CHANGING BRANDS, also exchange the flat box spring. HEIGHT does not qualify for a comfort exchange or return. FLAT BOX SPRINGS may only be exchanged if switching brands. ADJUSTABLE BASES, PILLOWS AND SHEETS do not qualify for comfort exchange or return. ONE comfort exchange per customer.
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1-YEAR FREE PARTS & LABOR

As part of the manufacturer warranties, Havertys provides free parts and labor for one year from your date of delivery. (Does not apply to floor samples, clearance, or "as is" merchandise.) To schedule service within the first year, please contact our Customer Service department at 1-888-HAVERTYS (428-3789).
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30-DAY PRICE POLICY

Havertys wants to offer you the best home furnishings values possible. If you find the identical item with the same services advertised for less within 30 days of purchase, we will gladly refund the difference.
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PROTECTION PLAN

This supplemental protection is available for a nominal fee at the time of your purchase. It will protect your purchase for 5 years from the date of delivery. The Protection Plan covers nearly every type of furniture including wood, leather, fabrics and hard surfaces like laminates glass and metal. The Plan offers protection against accidental damage including stains, gouges, burns, water marks and more. See plan for complete details or click here for more information. To process a claim, please call ProtectAll at 866-210-1590. If you purchased a protection plan prior to October 1, 2024 please call Guardsman at 800-482-7340.
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SPECIAL ORDERS

Special orders are items manufactured by customer request, and because they are not items that Havertys keeps in stock. These items require a 25% deposit.
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Please be prepared to wait for special order merchandise to arrive at our warehouse, and allow for additional delivery time thereafter. For questions concerning your delivery or merchandise, please call 1-888-HAVERTYS (428-3789).
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TERMS & CONDITIONS OF USE

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Havertys provides this website (the "Website" or "Site") for its customers and other permitted users. These Terms and Conditions of Use (the "Terms and Conditions") help enable us to provide you with the information, other content, and other features available through our Site.
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
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For purposes of these Terms and Conditions, by accessing, or using any content, material, information, data, or services contained on, located at, or accessed via the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree to these Terms and Conditions, please do not use this Site.

By accessing and using the Website, you acknowledge you have read and understand the Privacy Policy. The Privacy Policy, which you may review by clicking here, describes in detail Havertys’ information practices and procedures for personal information collected via the Website.
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MOBILE MESSAGING

If you subscribe to Havertys’ mobile messaging service then the terms and conditions of the Text Delivery Notice Terms And Conditions also apply, and you acknowledge and agree to those terms and conditions.
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USE OF WEBSITE

Subject to these Terms and Conditions, Havertys grants you a personal, non-transferable, and non-exclusive right and license to use the Website solely for your internal use. You may not (and may not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code of, sell, assign, sublicense, grant a security interest in, or otherwise transfer any right in or access to, the Website or any content available via the Website.
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No commercial use or redistribution of any content, materials, or information contained on or offered through the Website is permitted, unless you and Havertys have a separate written agreement setting out such use.
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ACCOUNTS, PASSWORDS & SECURITY

If you open and register for a “My Havertys” or similar account on our Website that will provide you with access to password-protected portions of this Website (“Account”), you must provide us with current, complete and accurate information as prompted by the applicable registration form and choose a password and user name as part of registration for an Account. You are entirely responsible for maintaining the confidentiality of your password and Account and for any and all activities that occur under your Account. You agree to (a) immediately notify us at 1-888-HAVERTY (428-3789) of any unauthorized use of your Account or any other breach of security of which you become aware, and (b) exit completely from your Account at the end of each online session. Havertys will not be liable for any loss that you may incur as a result of someone else using your password or Account, either with or without your knowledge. You may not use anyone else's account at any time without the permission of the account holder.
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NO UNLAWFUL OR PROHIBITED USE

You may not use or attempt to use the Website for any activity that is unlawful, unauthorized, fraudulent, malicious, or harmful to persons or property. Among other things, you agree you will not do any of the following:
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  • Upload or transmit any message, information, data, text, software or images, or other content that is unlawful, immoral, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable, or that may invade another's right of privacy or publicity;
  • Create a false identity for the purpose of misleading others or impersonate any person or entity, including, without limitation, any Havertys representative, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • Upload or transmit any material that you do not have a right to reproduce, display or transmit under any law or under contractual or fiduciary relationships (such as nondisclosure agreements);
  • Upload files that contain viruses, Trojan horses, worms, time bombs, cancel-bots, corrupted files, or any other similar software or programs that may damage the operation of the computer or property of another;
  • Use any of our Website's features in a manner that adversely affects the experience or availability of the features for other users (e.g., excessive shouting, use of all caps, or flooding continuous posting of repetitive text);
  • Upload or transmit any unsolicited advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes" or any other form of solicitation, commercial or otherwise;
  • Delete or revise any material posted by any other person or entity;
  • Probe, scan, test the vulnerability of or breach the authentication measures of, our Website or any other computers networks or systems;
  • Register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any person for any products or services if you are not expressly authorized by that person to do so;
  • Harvest or otherwise collect information about others, including e-mail addresses; or
  • Use any robot, spider, scraper, or other automated or manual means to access our Website or to copy any content or information on our Website.
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Havertys reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing, including, without limitation, the suspension or termination of your access and/or Account. Havertys may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Except as may be expressly limited by the Privacy Policy, Havertys reserves the right at all times to disclose any information as Havertys deems necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part. You also agree to reimburse Havertys for any damage, loss, cost, or expense Havertys incurs (including fees or costs of attorneys, accountants, professional advisors, and other experts incurred in connection with the defense or settlement of the foregoing) because of your use of the Website for an unlawful or prohibited purpose.
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SUBMITTED CONTENT

You may have the opportunity to post and submit content and information on this Site using comment/review, messaging, and other interactive features of the Site (“On-Site Submitted Content”). For example, you may choose to submit a photograph of your purchase from Havertys to the Site.
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You may also be able to post and submit information and content related to Havertys on third party social media and platforms, including through the use of hashtags and similar identifiers (“Off-Site Submitted Content”). For example, you may choose to post a message about your Havertys purchase on Twitter with the hashtag “#myhavertys”.
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“Submitted Content” includes both On-Site Submitted Content and Off-Site Submitted Content.
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PRODUCTS, PRICING & ORDERS

You may purchase certain Havertys products through this Site (“Products”). Some Products available on the Site may not be available in stores. Terms and conditions relating to the sale, delivery and returns regarding Products on the Site can be found here.
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If a Havertys Product is mistakenly listed at an incorrect price or with other incorrect information, Havertys reserves the right to refuse or cancel any orders placed for Product listed at the incorrect price or based on incorrect information. Risk of loss for Products passes from Havertys to you when delivered if Havertys is the delivery carrier and when the Product is placed for delivery to you if the delivery carrier is other than Havertys (e.g., FedEx). Delivery times are estimates, and Havertys is not responsible for any inability to fulfill orders due to reasons beyond our control, including, but not limited to, inability to obtain Products from manufacturers or distributors for any reason, Product backorders or Product discontinuation. Havertys reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Havertys shall issue a credit to your credit card account in the amount charged.
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Additional information regarding Product purchases and customer service can be found at our Customer Service page.
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WARRANTY DISCLAIMER

THE WEBSITE, PRODUCTS, AND INFORMATION PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION ON THIS WEBSITE. HAVERTYS, HAVERTYS' PARTNERS, AFFILIATES, AND/OR HAVERTYS' SUPPLIERS AND LICENSORS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS WEBSITE AT ANY TIME.
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HAVERTYS, ITS PARTNERS, AFFILIATES, AND/OR RESPECTIVE SUPPLIERS AND LICENSORS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE WEBSITE CONTENT, INFORMATION, AND PRODUCTS DISPLAYED ON OR LOCATED AT THE WEBSITE FOR ANY PURPOSE. ALL SUCH WEBSITE CONTENT, INFORMATION, AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. HAVERTYS, ITS PARTNERS, AFFILIATES, AND/OR RESPECTIVE SUPPLIERS AND LICENSORS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE WEBSITE CONTENT, INFORMATION AND PRODUCTS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. HAVERTYS AND ITS PARTNERS MAKE EVERY EFFORT TO PROTECT YOUR SECURITY, BUT, BECAUSE THE INTERNET IS AN INSECURE MEDIUM, NEITHER HAVERTYS, NOR ITS PARTNERS, AFFILIATES, OR SUPPLIERS MAKE ANY REPRESENTATION OR WARRANTY THAT ANY TRANSACTION CONDUCTED THROUGH THIS WEBSITE WILL NECESSARILY BE SECURE.
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HAVERTYS DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HAVERTYS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE CONTENT IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. SOME STATES DO NOT PERMIT LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
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IN ADDITION, AS TO PRODUCTS ORDERED THROUGH THIS SITE, ANY LIABILITY FOR DEFECTS OR ISSUES WITH SUCH PRODUCTS IS LIMITED BY THE TERMS OF ANY APPLICABLE MANUFACTURER'S PRODUCT WARRANTIES OR OTHER WRITTEN WARRANTIES THAT ACCOMPANY SUCH PRODUCTS.
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LIMITATION OF LIABILITY

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RESERVATION OF RIGHTS

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  • Identification of the copyrighted work claimed to have been infringed;
  • Identification of the material that is claimed to be infringing and information reasonably sufficient to permit Havertys to locate the material;
  • The address, telephone number, and, if available, an e-mail address at which the complaining party may be contacted;
  • A representation that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
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Havertys Furniture Companies, Inc.
Attention: General Counsel
780 Johnson Ferry Road, NE
Suite 800
Atlanta, Georgia 30342

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TRADEMARKS

All trademarks, service marks and trade names of Havertys used in the Site are trademarks or registered trademarks of Havertys or their respective owners. You agree that you will not use any such trademarks, service marks, trade dress, or other indicia from the Website without the prior written authorization of Havertys or the owner of such intellectual property.

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CHANGES TO TERMS

These Terms and Conditions may be changed, modified, supplemented or updated by Havertys from time to time without advance notice by posting here, and you will be bound by any such changed, modified, supplemented or updated Terms and Conditions if you continue to use our Website after such changes are posted. Unless otherwise indicated, any new content, Products and services added to our Website will also be subject to these Terms and Conditions effective upon the date of any such addition. You are encouraged to review these Terms and Conditions periodically for updates and changes.
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RESTRICTIONS AND DISCLAIMER CONCERNING SITE CONTENT

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INDEMNIFICATION AND OTHER REMEDIES

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CONTACT HAVERTYS

If you have any questions or concerns about these Terms and Conditions, the Privacy Policy, or other Havertys policies relating to use of the Website, please contact Havertys via the messaging function in the following webpage (http://www.havertys.com/furniture/contact-us) or send a letter to:

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Haverty Furniture Companies, Inc.
780 Johnson Ferry Road, NE
Suite 800
Atlanta, Georgia 30342
USA
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EXPORT CONTROLS

You acknowledge that the items purchased from Havertys (the "Items") are subject to United States export controls, pursuant to the U.S. Export Administration Regulations ("EAR") as administered by the U.S. Department of Commerce, Bureau of Industry and Security ("BIS"), and to various economic sanctions regulations as administered by the U.S. Department of Treasury, Office of Foreign Assets Control ("OFAC") (collectively, the “Export Control Laws”). You expressly agree that you will comply with Export Control Laws, including but not limited to obtaining any necessary authorizations or licenses prior to sending, shipping, or otherwise transporting the Items. You agree to defend, indemnify, and hold harmless Havertys and its employees from any deviation or violation of U.S. law.
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PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND HAVERTYS HAVE AGAINST EACH OTHER ARE RESOLVED.
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Governing Law.You agree that, except to the extent inconsistent with the Federal Arbitration Act (“FAA”) or preempted by federal law, these Terms and Conditions shall be governed by the laws of the State of Georgia, U.S.A., without regard to principles of conflict of laws, and not by the U.N. Convention on Contracts for the International Sale of Goods.
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Time Limitation. Any cause of action or claim you may have with respect to these Terms and Conditions, the Website, any transaction for Havertys products or services, or any other aspect of your relationship with Havertys must be commenced within one year after the claim or cause of action arises.
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Class Action Waiver. YOU AND HAVERTYS AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. UNLESS BOTH YOU AND HAVERTYS AGREE OTHERWISE IN A SEPARATE WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER HAVERTYS USERS OR CUSTOMERS. IF A COURT DECIDES THAT APPLICABLE LAW PRECLUDES ENFORCEMENT OF ANY OF THIS PARAGRAPH’S PROHIBITIONS ON CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTIONS OR PROCEEDINGS AS TO ANY CLAIM, THEN THAT CLAIM (AND ONLY THAT CLAIM) MUST BE SEVERED FROM THE ARBITRATION AND RESOLVED IN COURT, SUBJECT TO RIGHT TO APPEAL THE COURT’S DECISIONS, AFTER ALL OTHER CLAIMS HAVE BEEN ARBITRATED.
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Agreement to Arbitrate. Except as set forth below, all claims and disputes either arising out of or relating in any way to these Terms and Conditions, the Website, the transactions for Havertys products or services, or any aspect of the relationship between Havertys and you are to be settled by final and binding arbitration. The FAA governs the interpretation and enforcement of this agreement to arbitrate. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should also apply these Terms and Conditions as a court would. All issues are for the arbitrator to decide, except that issues relating to the interpretation or enforceability of the Class Action Waiver paragraph above will be resolved by a court of competent jurisdiction. Other than issues related to the Class Action Waiver paragraph above, the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this agreement to arbitrate, any part of it, or of these Terms and Conditions including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Terms and Conditions is void or voidable.
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The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules and procedures, including the AAA’s Consumer Arbitration Rules (as applicable), as modified by this agreement to arbitrate. The AAA’s Supplementary Rules for Class Arbitrations will not apply. The AAA’s rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.
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A party who intends to seek arbitration must first notify the other in writing of its intent to file for arbitration. A notice to Havertys should be sent to the Havertys address above, Attn: General Counsel. Havertys will send any notice to you to the physical address or email address we have on file associated with your Account. If you and Havertys are unable to resolve the claims described in the notice within 30 days after the notice is sent, you or Havertys may initiate arbitration proceedings. A form for initiating arbitration proceedings is available on the AAA’s website at www.adr.org. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. You may send a copy to Havertys at the address specified above, Attn: General Counsel. Any settlement offer made by you or Havertys shall not be disclosed to the arbitrator.
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The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or Havertys may elect to have the arbitration conducted by telephone or based solely on written submissions, subject to the arbitrator’s discretion to require an in-person hearing. In cases where an in-person hearing is held, you and/or Havertys may attend by telephone, unless the arbitrator requires otherwise.
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The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Any decision or award as a result of any such arbitration proceeding shall be in writing.
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Sole Exception to Arbitration. In lieu of arbitration, either you or Havertys can bring an individual claim in small claims court consistent with any applicable rules that may apply.
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Costs of Arbitration. Havertys is committed to providing for dispute resolution at a reasonable cost to consumers consistent with the AAA’s rules. Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules.
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Severability. With the exception of any of the provisions in the Class Action Waiver paragraph above, if an arbitrator or court decides that any part of this agreement to arbitrate is invalid or unenforceable, the other parts of this agreement to arbitrate will still apply.
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MISCELLANEOUS

These Terms and Conditions constitute the entire agreement between you and Havertys with respect to your use of the Website and supersede any and all prior or contemporaneous communications and proposals, whether electronic, oral, or written with respect to this Website, including prior versions of these Terms and Conditions and the associated Privacy Policy. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Neither these Terms and Conditions nor any content, materials, features, products and/or services of our Website create any partnership, joint venture, employment, or other agency relationship between us. Havertys does not sell or deliver products to California and does not otherwise do business in the State of California. Any failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms and Conditions. If any part of these Terms and Conditions, or the referenced Privacy Policy, is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions, or the referenced Privacy Policy, shall continue in effect.

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These Terms and Conditions of Use were last modified on September 28, 2021.
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© 2021 Haverty Furniture Companies, Inc. ALL RIGHTS RESERVED.
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TEXT DELIVERY NOTICE TERMS AND CONDITIONS

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Havertys provides this Havertys Mobile Messaging Service (“Service”) for its customers. The Service is utilized to provide information to customers about upcoming delivery of their furniture purchases.
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THE HAVERTYS MOBILE MESSAGING SERVICE. Your use of the Service constitutes your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Service. These Terms and Conditions, or any part of them, may be modified or canceled by Havertys without notice at any time, for any reason.
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You understand that you must be 18 years old to utilize the Service. You agree to provide us with a valid mobile number. You agree that we may send you text messages through your wireless provider. We do not charge for the Service, Message and data rates may apply. Any charges are billed by your wireless bill or deducted from your prepaid account. YOU ARE RESPONSIBLE FOR ALL CHARGES AND FEES ASSOCIATED WITH TEXT MESSAGING IMPOSED BY YOUR WIRELESS SERVICE PROVIDER. You will receive up to 4 messages per delivery.
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Notify us immediately of any changes to your mobile number. In case of unauthorized access to the phone associated with your mobile number, you agree to notify us promptly. You can cancel the Service at any time by replying  STOP  to any message. In the event you have lost your phone, you may cancel the Service by either going to our website and updating your profile to remove the Service from your account or by calling 1 888 HAVERTY and having a customer service representative remove the Service from your account. You may also reply to any message with the word  HELP  for more information and help. This program is available on AT&T, Alltel, Sprint, T-Mobile, US Cellular, Verizon Wireless, and Virgin Mobile. Product is not compatible with all cell phone models.
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All trademarks, service marks and trade names of Havertys used in the Service are trademarks or registered trademarks of Havertys.
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You agree to indemnify, defend, and hold harmless Havertys, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs of any kind (including reasonable attorneys’ fees), resulting from your violation of these Terms and Conditions, any activity related to your use of the Service, or from you providing us with a mobile number that is not your own.
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You agree that we will not be liable for failed, delayed, or misdirected delivery of, any information sent through the Service; any errors in such information; any action you may or may not take in reliance on the information or Service; or any disclosure of information to third parties resulting from your use of the Service. WE WILL NOT BE LIABLE TO YOU IN ANY EVENT FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.
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Your use of the Service shall be governed in all respects by the law of the State of Georgia, U.S.A., without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to the Service shall be in the state or federal courts located in Fulton County, Georgia. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms and Conditions.
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PRIVACY POLICIES

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Havertys wants you to be comfortable with how we handle personal information that we collect from you through use of this website (the "Website"), through Havertys’ social media sites such as the Facebook and Twitter pages administered by Havertys (“Social Media”), through email, text, and other online communications you receive from Havertys (“Online Communications”), as well as any other personal information collected by Havertys, such as in or through our stores, products, services, programs, or otherwise (collectively, together with the Website, Social Media, and Online Communications, the “Services”). Throughout this Privacy Notice we refer to the Website, Social Media and Online Communications collectively as “Online Media”.
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Havertys is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you. This Policy is incorporated into the Terms of Service. By using the Service, you agree to the terms of this Policy. Havertys reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes. “Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.
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The information below, which is set forth in a question-and-answer format, explains our Privacy Notice for our Services. We encourage you to become familiar with this Privacy Notice.
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If you have any questions about our Privacy Notice or our privacy practices, please contact us by using our online form located here to send us a comment or question. We want all aspects of your experience with Havertys to be the best that it can be.
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WHAT DOES THIS PRIVACY NOTICE COVER?

This Privacy Notice applies only to information collected through our Services, and not to information collected by other means.
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There is a separate website that serves as a payment portal through which you may pay Havertys pursuant to your credit account with Havertys Credit Services, Inc. (“Payment Portal”). The Payment Portal is operated by a third-party provider and has its own terms of use and privacy notice that apply to your interaction with the Payment Portal. However, to the extent any personal information collected from you is combined with or stored with information Havertys collects from our Services, the combined data is subject to this Privacy Notice.
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WHAT CATEGORIES OF PERSONAL INFORMATION DO WE COLLECT?

The following are the categories of personal information that Havertys may collect about you:
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·        Name

·        Email address

·        Physical address

·        Telephone number

·        Date of birth

·        Other identifying information (e.g., user IDs, age or age range, online profile information)

·        Payment card information

·        Registry/purchase/return/exchange information

·        Content you submit (e.g., reviews, photographs, interests, lifestyle preferences, room floorplans)

·        Computer and device information (e.g., IP addresses, device type)

·        Geo-location information

·        Other automated collected information (e.g., pages you visit on our Website, videos you watch on our Website, email openings/clicks/impressions)

·        Videos

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WHAT PERSONAL INFORMATION IS COLLECTED ABOUT YOU FROM OUR SMS SERVICE?

Through the use of the SMS Service, Havertys will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.
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HOW DO WE COLLECT PERSONAL INFORMATION?

Below is a description of the ways in which Havertys collects personal information from you via our Services. Additional information may be provided to you through the Social Media page or Online Communication itself or at the time of collection of information.
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DO WE USE "COOKIES" AND OTHER TARGETED ADVERTISING OR ENGAGE IN THE “SALE” OF PERSONAL INFORMATION?

Havertys does use cookies and engages in targeted advertising, but we do not sell your personal information for money. Cookies are small files that are placed on your computer’s or device’s hard drive through your web browser (if you allow) that enables a website’s or service provider’s systems to recognize your browser and capture and remember certain information about your device and online activities. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current Online Media activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Online Media traffic and your interaction with us so that we can offer better experiences and tools in the future.

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We may also use electronic images known as web beacons (sometimes known as clear gifs) that allow Havertys, and its third-party providers or affiliates, to count and track users who have visited certain portions of the Website or interacted with our Online Communications. Web beacons collect only limited information about your device or online activity and do not collect any of your personal characteristics like name, age, or address. For example, Havertys uses a type of web beacon known as a “retargeting pixel,” which will allow users to receive targeted advertising from Havertys via certain social media websites, including Facebook.
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Our third-party service providers may also place and administer cookies, tags and web beacons on our Online Media and otherwise track clicks, impressions, page views, header data, user identifiers, unique viewer counts, and similar interaction data based on your interaction with our Online Media. They may also collect your anonymized information and perform website analytics to aid in making our Online Media (and the third parties' services) easy to use, to proactively identify and correct error conditions, for product and service research, to provide more relevant advertising and content to you, for general analytics and reporting to their customers, and for other lawful purposes. Under certain data privacy laws, you may have the right to opt out of the use and disclosure of this information to some of our third-party service providers. We may use and reproduce work product created by such third parties based upon web analytics data or other similar data collected to facilitate the serving of data or content in connection with providing you with more relevant advertising and content.
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You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your web browser (such as Internet Explorer or Mozilla Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies or visit http://www.allaboutcookies.org for more information. If you turn cookies off, you may not have access to some features that make your experience with us more efficient and some of our services may not function properly.
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We use Google Analytics, a web analysis service provided by Google, in order to better understand your use of our Website and how we can improve them. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other websites you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with your personal information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google utilizes the data collected to track and examine the use of our Website, to prepare reports on its activities, and to share them with other Google services. Google may use the data collected on our Website to contextualize and personalize the ads of its own advertising network. To more fully understand how Google may use the data it collects on our Website, please review “How Google uses data when you use our partners' sites or apps,” (located here or any successor URL).
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Additionally, we work with third party service providers, such as LiveRamp to serve you targeted advertisements. We may share information that we collect from you, such as your email address, with such providers. These providers use this information with our advertising partners for the purpose of providing you interest-based advertising content. You can view more information about LiveRamp’s data processing activities on LiveRamp’s privacy policy. You may opt out of the processing of your personal information at any time by contacting us as described below, or by opting out directly through LiveRamp’s form.
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Your interaction with our Social Media may also involve cookies, beacons and other automated collection technologies that are controlled by the providers of the Social Media platforms like Facebook and Twitter. Havertys does not control what information those providers collect or what they do with your information. However, those platforms may share information with Havertys that they collect based on your interaction with our locations on those Social Media platforms. See the section titled “WHAT ABOUT INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS?” for more information.
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If you would like further information about the cookies we use, please use our cookie consent tool and/or contact us as provided below.
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FOR WHAT PURPOSES DO WE USE YOUR PERSONAL INFORMATION?

We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. Havertys may use the personal information we collect from you in the following ways:

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  • To provide our products and services (including the Services) to you.

  • To operate the Services.

  • To improve your customer experience.

  • To personalize your experience based on your interactions with us and our Services and to deliver the type of product offerings, discounts, and other information in which you are most interested.

  • To allow us to better service you in responding to your customer service requests.

  • To process your transactions and collect payments owed.

  • To administer a charge account with us.

  • To allow us to share your postings, reviews, comments, and other content.

  • To administer a contest, promotion, survey, or other feature of the Services.

  • To assist in loss prevention and anti-fraud measures.

  • To communicate with you when you contact us.

  • To enforce our Terms of Use, any other applicable terms and conditions and agreements, or our legal rights.

  • To do research and analysis to improve our offerings and business.

  • To support general advertising and targeted advertising.

  • To comply with applicable laws, regulations, legal processes, or our policies.

  • To comply with law enforcement, government agencies, or a governmental mandate.

  • To protect the security and integrity of our business, systems, the products we sell, users, customers, and our third-party business partners and service providers

  • To enforce our Terms of Service.

  • To work with trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. the third party fails to comply with our terms, Havertys is not accountable in any way for any liability or reimbursement.

  • To third parties who have entered into non-disclosure agreements with us.

  • To a company controlled by, or under common control with, Havertys for any purpose permitted by this Policy.

  • To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.

  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

  • To transfer Personal Information about you if Havertys is, or its assets are, acquired by or merged with another company.

Of course, reviews, posts, and other information, including personal information, you provide in forms, fields and other interactive portions of our Services intended for public display (such as customer reviews) may be available for anyone to see or use, including us and our third party service providers.

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We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.
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HOW DO WE PROTECT PERSONAL INFORMATION?

While we follow generally accepted industry standards to protect personal information, no method of transmission over the Internet, or method of electronic storage, is secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Please do not include personal information in the forms, fields or other portions of our Services that are intended for public display (such as customer reviews) because that information cannot be kept private or secure.

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, including account information, please notify us as provided below.
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Havertys takes precautions to ensure the security of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third-party SMS delivery platform or your carrier network). We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
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WHAT ABOUT INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS?

Submissions
Any information, communications, or material of any type or nature that you submit to Social Media by e-mail, posting, messaging, uploading, downloading, or otherwise, such as product reviews, stories, pictures, ingredients, and tips, is done at your own risk and without any expectation of privacy. Havertys cannot control the actions of other users of any Social Media platform and Havertys is therefore not responsible for any user content contained on such platforms.

Social Media Policies
Havertys does not control what information those providers collect or what they do with your information. Havertys may receive personal information from you from those Social Media providers. You should look to the policies of those providers regarding their privacy practices.

Be Careful
Although Havertys may take certain precautions to protect those who use these areas of the Havertys Website, we encourage you to be wary of giving out any personal information or other information in any public forums. The information you post can be collected and used by people you don't know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
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WHAT POLICIES APPLY TO CONTESTS, SWEEPSTAKES AND PROMOTIONS?

You may wish to participate in contests, sweepstakes, and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information on our Website with others and sending e-mail invitations. In connection with any contests, sweepstakes, and other promotions that we may offer from time to time via our Services, we use the information you provide to administer the contests, sweepstakes and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our products and services and our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services.

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DO WE RESPOND TO DO NOT TRACK SIGNALS?

Currently, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Like many other websites and online services, this Website does not currently alter its practices when it receives Do Not Track signals because there is no consensus among industry participants as to what "Do Not Track" means in this context. To find out more about "Do Not Track," and for opt out information, you may wish to visit www.aboutads.info.
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WHAT ARE CHILDREN'S GUIDELINES FOR THE WEBSITE?

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HOW IS THE PERSONAL INFORMATION OF JOB APPLICANTS HANDLED?

Any personal information you provide to Havertys when applying for a career position with our company via our Services will be used solely to consider and act upon your application. We may retain your personal information for a period, but only for as long as necessary for such purposes. We may disclose your personal information to our agents for the purpose of evaluating your qualifications for the position you applied for, or other available positions. We may also disclose your personal information to third parties hired by us to collect, maintain, and analyze candidates for career positions.
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HOW DO WE SHARE PERSONAL INFORMATION THAT WE COLLECT?

We share any of the categories of personal information in the “WHAT CATEGORIES OF PERSONAL INFORMATION DO WE COLLECT” section of this Privacy Notice with the categories of third parties listed below. We may describe more particular ways we share your personal information elsewhere in this Privacy Notice.

Our Organization
We may share your personal information with our subsidiaries and corporate affiliates and members of our organization.

Payment Processors
For any purchases that you make through our online store, it will be necessary for us to share some of your personal information with the third-party payment processors in order to process your requested transaction. As noted, if you pay through our Payment Portal, the third-party provider of the Payment Portal may store and process your information for us. See the section below titled “WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?”

Service Providers
We may share your personal information with our marketers, information technology providers, professional advisors, business associates, service providers and other third parties who provide services to us, including analyses about your interaction with our Services. In general, we limit information we share with them for the purposes of the services they provide to us. In some circumstances, they may also use certain data in order to develop, improve or customize their products or service offerings. For example, Havertys security operations may provide log information related to security events to its security service providers, and they may use this information as part of a larger data analysis to improve their security offerings. We obtain assurances from these third parties about the confidentiality of information they receive from us.

Anonymized Information
We do not sell, rent, or lease our user lists or the identity of individual users to third parties. However, Havertys may use and disclose certain information, such as Website usage data, to our trusted business partners. Anonymized information may also be shared with other users or the general public for advertising, informational, or comparison purposes; however, such information shall not be personally identifiable to any user.

Legal Requirements
We may also disclose your personal information to a third party if we become subject to a subpoena or court order, or if we are otherwise legally required to disclose personal information. We may also use and disclose your personal information to establish or exercise our legal rights, to enforce the Terms of Use, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

Business Transfers
Havertys might merge or otherwise combine with, or portions of its business might be acquired by, another company. In any such transactions, personal information generally is, and should be expected to be, one of the transferred business assets. Also, if any bankruptcy, liquidation, or reorganization proceeding is brought by or against us, your personal information may be considered a company asset that may be transferred to third parties.

At Your Direction
We may share personal information with others at your direction or based on your consent. This includes submissions you make publicly available via our Services.

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HOW CAN YOU OPT-IN TO RECEIVE SMS MESSAGES ABOUT EMPLOYMENT APPLICATIONS YOU SUBMITTED TO US?

A mobile user might opt-in by:
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  • Entering a phone number online

  • Sending an Mobile Originating (MO) message containing an advertising keyword

  • Filling out a paper form that includes their phone number, or Signing up at a point-of-sale location

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HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

We may send you periodic e-mails or texts, including newsletters. If you would no longer like to receive promotional e-mail or texts from us, please let us know by modifying your preferences in the "MyHavertys" section of our Website or follow the "Unsubscribe" or stop instructions on such e-mails or texts. Your e-mail address will be removed from our marketing list, although we may retain that e-mail address to ensure that we do not send you any more promotional e-mails. Please allow us a reasonable period in order to satisfy your request, as some promotions may already be in process.
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Havertys third-party service provider gives you the ability to opt-out of the text messaging service. You may cancel text messages at any time by texting “STOP” to the 10-digit long code phone number used to message you. After you text “STOP’, we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that phone number, or from any member of our team.
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If at any time you have questions about the text messages, text “HELP” and we will respond with instructions on how to use our service as well as unsubscribe. We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them. Message and data rates may apply for any messages sent to you from us and to us from you. You may modify or delete your online account information from our database, by signing into the "MyHavertys" section of our Website and following the prompts there. Please note that we may maintain information about an individual sales transaction to service that transaction and for recordkeeping.
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You may modify or delete your online account information from our database, by signing into the "MyHavertys" section of our Website and following the prompts there. Please note that we may maintain information about an individual sales transaction to service that transaction and for recordkeeping.
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Our Online Media may have settings that also allow you to change the information that is collected or the contact or other information that you have provided to us. Please follow the directions there to change your information.
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If you are unable to change your information preferences as described above or need us to change your personal information, please contact us as described in the section below titled “HOW MAY YOU CONTACT US?”.
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WHAT RIGHTS DO I HAVE REGARDING MY PERSONAL INFORMATION?

Certain states have laws providing rights regarding your personal information, as described below:
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  • Right to Know and Access: The rights to confirm whether or not we are processing your personal information and to access such personal information.
  • Right to Correct: The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and our purposes of the processing of such personal information.
  • Right to Delete: The right to delete personal information provide by or obtained about you.
  • Right to Obtain a Copy: The right to obtain a copy of your personal information that you previously provided to us in a portable and to the technically feasible, readily useable format that allows you to transmit to the data to another controller without hindrance, where the processing is carried out by automated means.
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WHAT IF I AM VISITING THE WEBSITE FROM OUTSIDE THE UNITED STATES? AM I CONSENTING TO THE TRANSFER OF MY PERSONAL INFORMATION?

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WHAT IF I HAVE A CHARGE ACCOUNT?

If you have a charge account with Havertys, we collect personal information about you for the purposes of reviewing your application and credit eligibility, processing payment transactions, administering your charge account, and communicating with you about your account. Havertys provides you a separate privacy notice in connection with your charge account. Please refer to this privacy notice for further information.
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WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?

If you pay Havertys online through our Payment Portal, you should be aware that this Payment Portal is a separate website operated by a third-party service provider. There are separate terms of use and a privacy notice that that apply to your interaction with the Payment Portal. However, to the extent any personal information collected from you is combined with or stored with information Havertys collects from other Services(such as information pertaining to your “MyHavertys Account”), then the combined data is subject to this Privacy Notice. The information collected and processed through the Payment Portal may be stored or processed by the third-party provider of the Payment Portal as necessary to process your payment and as part of that third party’s performance of services for Havertys.
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HOW ARE CHANGES TO OUR PRIVACY NOTICE COMMUNICATED?

We may change this Privacy Notice from time to time. All changes are effective by posting a revised version of this Privacy Notice on the Website. You should periodically read this Privacy Notice to learn of any revisions. The most recent version of the Privacy Notice is reflected by the version date located at the bottom of this Privacy Notice.
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HOW MAY YOU CONTACT US?

We care a great deal about your questions regarding our Privacy Notice. We appreciate your questions and comments and welcome your messages. We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. If you have a question regarding our Privacy Notice, please feel free to contact us by any of the means noted below:
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By phone:
Customer Service Department
888-428-3789, Monday through Saturday
8:00 a.m. - 7:00 p.m. (Eastern)
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Online:
Use our online form located here to send us a comment or question.
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By regular mail:
Havertys Furniture Companies, Inc.
780 Johnson Ferry Road, NE
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This Privacy Notice is effective as of June 25, 2025.
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