WHAT INFORMATION DO WE COLLECT?
The following are the types of information that Havertys may collect about you:
- email address
- physical address
- telephone number
- identifying information (e.g., user IDs, age or age range, online profile information)
- credit card information
- registry/purchase/return/exchange information
- content you submit (e.g., reviews, photographs, interests, lifestyle preferences)
- computer and device information (e.g., IP addresses, device type)
- geo-location information
- other automated collected information (e.g., pages you visit on our Site, email openings/clicks/impressions)
HOW DO WE COLLECT INFORMATION?
Below is a description of the ways in which Havertys collects information from you via our Online Media. Additional information may be provided to you through the Social Media page or Online Communication itself or at the time of collection of information.
You may choose to provide information, including personal information, to interact with us through our Online Media, including for purposes of (i) obtaining information about us or our products; (ii) communicating with us; (iii) signing up for e-mail newsletters; (iv) providing reviews or feedback or responding to surveys, or (v) otherwise participating in features or services of our Online Media. This information may include your contact information as well as information about your preferences and other related content that you submit. For example, in order to continuously improve your service and tailor our subsequent communications to you, we may also ask you to provide us with additional information regarding your demographics, comments, professional interests, and contact preferences. For submissions on Havertys Social Media see the section below titled “WHAT ABOUT INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS?”
Sweepstakes and Promotions
If you choose to participate in sweepstakes, contests, or other promotions, and are eligible to do so, we may ask you for information such as your name, e-mail address, date of birth and telephone number as well as other information about you or your preferences. For further information see the section below titled “WHAT POLICIES APPLY TO CONTESTS, SWEEPSTAKES AND PROMOTIONS?”
Registration and Ordering
You may link your “My Havertys” account to your in-store purchases. You will need to provide your email address and ZIP code for the link. Information collected in-store regarding your purchase, including your name, email address, physical address, phone numbers, and purchase information (such as invoice numbers), may then be merged with other information we have collected about you via our Online Media and via the Payment Portal if you pay through the Payment Portal. See the section below titled “WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?”
Automatically Collected Information
We use "cookies" and other automatic collection technologies (such as web beacons and tags) that are set by us or third parties to enhance your experience and gather information about your interaction with our Site and other Online Media. For example, we collect information such as the dates and times that you visit our Site, the page you view, referring / exit URLs, your browser type, and the number of clicks on our Site. We also collect information about the devices you use to access the Site, including your device model, IP address, operating system, unique device identifiers, and mobile network operator information. We may place web beacons or pixels in emails or other Online Communications that track your opening of the communications, the impressions and requests you may make or items you may click on. Please refer to the "DO WE USE 'COOKIES'?" section below for information about cookies and other automatic collection technologies and how we use them.
From third party partners
Our third-party partners may provide information about you to us, including information about your product or service interests. How the third parties collect information with you and share information with us is subject to the privacy policies that govern their Web sites or other information collection method.
DO WE USE "COOKIES"?
We may also use electronic images known as web beacons (sometimes known as clear gifs) that allow Havertys, and its third-party providers or affiliates, to count and track users who have visited certain portions of the Site or interacted with our Online Communications. Web beacons collect only limited information about your device or online activity and do not collect any of your personal characteristics like name, age, or address. For example, Havertys uses a type of web beacon known as a “retargeting pixel,” which will allow users to receive targeted advertising from Havertys via certain social media websites, including Facebook.
Our third-party service providers may also place and administer cookies, tags and web beacons on our Online Media and otherwise track clicks, impressions, page views, header data, user identifiers, unique viewer counts, and similar interaction data based on your interaction with our Online Media. They may also collect your anonymized information and perform website analytics to aid in making our Online Media (and the third parties' services) easy to use, to proactively identify and correct error conditions, for product and service research, to provide more relevant advertising and content to you, for general analytics and reporting to their customers, and for other lawful purposes. We may use and reproduce work product created by such third parties based upon web analytics data or other similar data collected to facilitate the serving of data or content in connection with providing you with more relevant advertising and content.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your web browser (such as Internet Explorer or Mozilla Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies or visit http://www.allaboutcookies.org for more information. If you turn cookies off, you may not have access to some features that make your experience with us more efficient and some of our services may not function properly.
Your interaction with our Social Media may also involve cookies, beacons and other automated collection technologies that are controlled by the providers of the Social Media platforms like Facebook and Twitter. Havertys does not control what information those providers collect or what they do with your information. However, those platforms may share information with Havertys that they collect based on your interaction with our locations on those Social Media platforms. See the section titled “WHAT ABOUT INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS?” for more information.
If you would like further information about the cookies we use, please contact us as provided below.
HOW DO WE USE YOUR INFORMATION?
Havertys uses the information we collect via our Online Media to provide the services to you. As noted above, if you link your accounts to your in-store purchases, we may also merge that purchasing information with the information we collect via Online Media. We collect and store this information, any updates to such information that you send us, and any modifications that we make to such information.
- To improve your customer experience.
- To personalize your experience based on your interactions with us and our Online Media and to deliver the type of product offerings, discounts, and other information in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To process your transactions and collect payments owed.
- To administer a charge account with us.
- To allow us to share your postings, reviews, comments, and other content.
- To administer a contest, promotion, survey, or other Site feature.
- To assist in loss prevention and anti-fraud measures.
- To communicate with you when you contact us.
- To do research and analysis to improve our offerings and business.
- To comply with applicable laws, regulations, and legal processes.
- To protect the security and integrity of our business, systems, the products we sell, users, customers, and our third-party business partners and service providers.
Of course, reviews, posts, and other information you provide in forms, fields and other interactive portions of our Site or Social Media intended for public display (such as customer reviews) may be available for anyone to see or use, including us and our third party service providers.
HOW DO WE PROTECT INFORMATION COLLECTED THROUGH ONLINE MEDIA?
Information submitted via the Internet, including through our Online Media, is subject to interception or incorrect routing, and the Internet is not a fully secure communications channel. Please consider this prior to submitting any information to us.
While we follow generally accepted industry standards to protect personal information, no method of transmission over the Internet, or method of electronic storage, is secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Please do not include personal information in the forms, fields or other portions of our Site or Social Media that are intended for public display (such as customer reviews) because that information cannot be kept private or secure.
“Phishing” is a scam designed to steal your personally identifiable information. If you receive an e-mail that looks like it is from us asking you for your personally identifiable information, including account information, please notify us as provided below.
WHAT ABOUT INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS?
Any information, communications, or material of any type or nature that you submit to our Site or Social Media by e-mail, posting, messaging, uploading, downloading, or otherwise, such as product reviews, stories, pictures, ingredients, and tips, is done at your own risk and without any expectation of privacy. Havertys cannot control the actions of other users of any Social Media platform or website and Havertys is therefore not responsible for any user content contained on such sites and platforms.
Social Media Policies
Although Havertys may take certain precautions to protect those who use these areas of the Havertys Site, we encourage you to be wary of giving out any personal information in any public forums. The information you post can be collected and used by people you don't know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
WHAT POLICIES APPLY TO CONTESTS, SWEEPSTAKES AND PROMOTIONS?
On our Site you may wish to participate in contests, sweepstakes, and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information on our Site with others and sending e-mail invitations. In connection with any contests, sweepstakes, and other promotions that we may offer from time to time via our Online Media, we use the information you provide to administer the contests, sweepstakes and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our products and services and our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services.
DO WE RESPOND TO DO NOT TRACK SIGNALS?
Currently, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Like many other websites and online services, this Site does not currently alter its practices when it receives Do Not Track signals because there is no consensus among industry participants as to what "Do Not Track" means in this context. To find out more about "Do Not Track," and for opt out information, you may wish to visit www.aboutads.info.
WHAT ARE CHILDREN'S GUIDELINES FOR THE SITE?
Our Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us by following the instructions provided below. Furthermore, we may restrict entries to any contests, sweepstakes or promotions to entrants who are at least 18 years of age. For children under the age of 13 to participate in a trip or activity offered through the Site, such child’s parent or guardian must provide the information necessary for that child to participate in such trip or activity.
HOW IS THE PERSONAL INFORMATION OF JOB APPLICANTS HANDLED?
Any personal information you provide to Havertys when applying for a career position with our company via our Online Media will be used solely to consider and act upon your application. We may retain your personal information for a period, but only for as long as necessary for such purposes. We may disclose your personal information to our agents for the purpose of evaluating your qualifications for the position you applied for, or other available positions. We may also disclose your personal information to third parties hired by us to collect, maintain, and analyze candidates for career positions.
HOW DO WE SHARE INFORMATION THAT WE COLLECT?
We share information with our subsidiaries and corporate affiliates and members of our organization.
For any purchases that you make through our online store, it will be necessary for us to share some of your information with the third-party payment processors in order to process your requested transaction. As noted, if you pay through our Payment Portal, the third-party provider of the Payment Portal may store and process your information for us. See the section below titled “WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?”
We may share your information with our marketers, information technology providers, professional advisors, business associates, service providers and other third parties who provide services to us, including analyses about your interaction with our Online Media. In general, we limit information we share with them for the purposes of the services they provide to us. In some circumstances, they may also use certain data in order to develop, improve or customize their products or service offerings. For example, as part of Havertys security operations it provides log information related to security events to its security service providers, and they may use this information as part of a larger data analysis to improve their security offerings. We obtain assurances from these third parties about the confidentiality of information they receive from us.
We do not sell, rent, or lease our user lists or the identity of individual users to third parties. However, Havertys may use and disclose certain information, such as Site usage data, to our trusted business partners. Anonymized information may also be shared with other users or the general public for advertising, informational, or comparison purposes; however, such information shall not be personally identifiable to any user.
Havertys might merge or otherwise combine with, or portions of its business might be acquired by, another company. In any such transactions, customer information generally is, and should be expected to be, one of the transferred business assets. Also, if any bankruptcy, liquidation, or reorganization proceeding is brought by or against us, your information may be considered a company asset that may be sold or transferred to third parties.
At Your Direction
We may share information with others at your direction or based on your consent. This includes submissions you make publicly available via our Site and Social Media.
HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
We may send you periodic e-mails or texts, including newsletters. If you would no longer like to receive promotional e-mail or texts from us, please let us know by modifying your preferences in the "MyHavertys" section of our Site or follow the "Unsubscribe" or stop instructions on such e-mails or texts. Your e-mail address will be removed from our marketing list, although we may retain that e-mail address to ensure that we do not send you any more promotional e-mails. Please allow us a reasonable period in order to satisfy your request, as some promotions may already be in process.
You may modify or delete your online account information from our database, by signing into the "MyHavertys" section of our Site and following the prompts there. Please note that we may maintain information about an individual sales transaction to service that transaction and for recordkeeping.
Our Online Media may have settings that also allow you to change the information that is collected or the contact or other information that you have provided to us. Please follow the directions there to change your information.
If you are unable to change your information preferences as described above or need us to change your personal information, please contact us as described in the section below titled “HOW MAY YOU CONTACT US?”.
ARE WE RESPONSIBLE FOR CONTENT OBTAINED THROUGH THIRD-PARTY LINKS?
WHAT IF I AM VISITING THE SITE FROM OUTSIDE THE UNITED STATES? AM I CONSENTING TO THE TRANSFER OF MY PERSONAL INFORMATION?
We are a United States company operating on servers located in the United States. If you are in the European Union, Canada, or elsewhere outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By providing us with any information, you consent to this transfer, processing, and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.
WHAT IF I HAVE A CHARGE ACCOUNT?
If you have a charge account with Havertys, we collect nonpublic personal information about you for the purposes of reviewing your application and credit eligibility, processing payment transactions, administering your charge account, and communicating with you about your account. Havertys provides you a privacy statement as required by law that describes the type of nonpublic personal information collected and how it is used. Please refer to this privacy statement for further information.
WHAT ABOUT PAYMENTS THROUGH THE PAYMENT PORTAL?
WHAT IF I AM A CALIFORNIA RESIDENT?
Havertys does not sell or deliver products to California and does not consider itself to do business in the state of California. However, if you are a California resident and you would like us to request access to, deletion of, or other exercise of your rights in, personal information we have collected from you, please contact us as described below if you are unable to do so through the means provided in our Online Media. Please note that we may not be able to remove all your personal information to the extent it is necessary for use to continue to use it as permitted by applicable law. In addition, we may need additional information from you to verify your identity for purposes of carrying out your request.
HOW MAY YOU CONTACT US?
Customer Service Department
888-428-3789, Monday through Saturday
8:00 a.m. - 7:00 p.m. (Eastern)
Use our online form to send us a comment or question.
By regular mail:
Havertys Furniture Companies, Inc.
780 Johnson Ferry Road, NE
Atlanta, Georgia 30342
Attention: Legal Department—Privacy