Havertys

Platinum Protection Plan

Accidents happen. Safeguard your furniture from everyday mishaps such as spills, stains, scratches, and more. 

Purchased your protection plan before October 1, 2024?

You're covered by Guardsman.

Protect All Platinum Protection Plan

How It Works


Auto Registration

No need to sit on hold! Your protection plan is automatically registered at purchase, so filing a claim will be quick and easy.

On-The-Spot Assistance

Sometimes tough stains just need a little elbow grease. Our knowledgeable specialists can provide expert tips that might just resolve your issue right away.

In-Home Care

If cleaning or repair is needed, our in-home technicians provide high quality craftsmanship and professional services.

Product Replacement

If we aren’t able to clean or repair your furniture, you will receive a credit for a replacement based off the purchase price of your original product.

Coverage


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Additional Protection

  • Food and beverage stains
  • Ink from pens
  • Pet damage (single accident)
  • Human and pet bodily fluids

  • Motors/mechanisms
  • Electrical components
  • Remote controls
  • Power surge protection
  • Breakage of frames and welds

  • Electrical components (including connection points, cords, motor, power outlets, remote operation devices, USB ports, and wiring)
  • Mechanisms (including blades, brackets, bridge arms, check rings, fan rods, lock nuts, pull chains, sockets, socket nobs, lighting bases and swivels)

Build-up/accumulation

General soiling

Odors, including odors that remain after a visible stain is cleaned (except on removable upholstered indoor cushions)

Pilling or fraying of the upholstery

Fading

Scratches that do not penetrate the wood surface 

Scratches to leather, upholstery or glass surfaces 

Grass or dirt stains/marks on area rugs 

Abuse

It's as easy as 1 ,2 ,3
 

1. Contact us at 1-866-210-1590
 
2. Have your furniture receipt handy
 
3. Answer some simple questions from one of our friendly customer agents

This document is not your protection plan. Please refer to the Platinum Protection Plan for complete coverage details.