What does a furniture protection plan cover?

Yes, Havertys offers a supplemental protection plan for a nominal fee at the time of purchase. The plan will protect your purchase for 5 years from the date of delivery. The Protection Plan covers nearly every type of furniture including wood, leather, fabrics and hard surfaces like laminates, glass and metal. The plan offers protection against accidental damage including stains, gouges, burns, water marks and more. For more information on our furniture protection plan click here.

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Where can I find warranty information?

For Protection Plan claims,you can call ProtectALL at 1-866-210-1590 or go to www.MyProtectALL.com and follow directions within thirty business days of the accident occurring to file a claim.

If you purchased a Guardsman protection plan before October 1, 2024, you can find your warranty details and coverage information on the Protect Your Investment page.

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How do I submit a protection plan claim?

You can call ProtectALL at 1-866-210-1590 or go to www.MyProtectALL.com and follow directions within thirty business days of the accident occurring to file a claim.

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Is Havertys furniture safe?

We maintain up-to-date compliance with all furniture safety initiatives and regulations of the CPSC, the EPA and all other U.S. governing agencies regulating product safety requirements. Our Quality team plays an active role in developing new safety standards. Click here for more information about our involvement with the American Home Furnishings Alliance (ASTM) and our use of anti-tip over design standards to keep your family and furniture safe.

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How can I tell if a website claiming to be Havertys is legitimate?

Important Notice: Beware of Fraudulent Websites Impersonating Havertys Furniture

Havertys Furniture has become aware of fraudulent websites and online advertisements that misuse the Havertys name, logo, and product images to deceive shoppers. These sites are not affiliated with, authorized by, or operated by Havertys in any way.

These imposter sites typically advertise deeply discounted prices or "going-out-of-business," "warehouse clearance," or "liquidation" sales that are not genuine. They often appear as sponsored ads on social media and search engines and use web addresses that resemble — but are not — our official site. Customers who order from them may have their payment and personal information stolen, receive counterfeit or substandard goods, or receive nothing at all.

How to protect yourself:

• Our only official website is havertys.com. We do not sell through any other online store. If a web address contains extra words, hyphens, misspellings, or different endings (such as .shop, .net, or .online), it is not us.
• Be skeptical of prices that seem too good to be true. Havertys does not run blanket clearance events offering deep discounts off across our catalog. Our current promotions are available only at havertys.com and in our stores.
• We do not distribute coupons through third-party deal or coupon websites. Promotional offers come directly from Havertys, with promo codes applied automatically at checkout where applicable.
• When in doubt, contact us directly at 1-888-HAVERTY (1-888-428-3789), Monday through Saturday, 8:00 a.m.–7:00 p.m. Eastern, or visit any of our store locations.

If you believe you have been targeted: Contact your bank or credit card company immediately to dispute any charges and report the fraudulent site to the Federal Trade Commission at reportfraud.ftc.gov. You may also report imposter sites or ads to us at 1-888-428-3789 so we can pursue appropriate action.

We take the protection of our customers and our brand seriously and are actively working to have fraudulent sites and advertisements removed.

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