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Return Policy
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Return Policy
Return Policy
What is Havertys Return Policy?
Havertys offers a three-day reselect or cancellation policy. If within three days of delivery or pickup you are not completely satisfied with the color, comfort, or quality of your order, Havertys will allow you to reselect or cancel your purchase. Delivery fee will not be refunded. Pickup orders must be returned to the original pickup location within three days of pickup. This policy does not apply to mattresses, adjustable bases, mattress foundations, floor samples, or Clearance Center/Outlet purchases.
At point of delivery or pickup, if any items need to be serviced, please contact our Customer Service Department at 1-888-HAVERTY (428-3789). Cancellations within the three-day period will be processed for the original merchandise purchase. Refunds will be processed by Havertys Credit Services 10 days after the return of your cancelled merchandise.
Havertys Mattress Sleep Guarantee
Tempur-Pedic, Stearns and Foster, and Sealy Hybrid 90 Night Comfort Guarantee:
MATTRESS may be exchanged or returned after 30 nights and before 90 nights from date of delivery for re-selection. The re-selection can be to any brand. IF CHANGING BRANDS, also exchange the flat box spring. FLAT BOX SPRINGS may only be exchanged if switching brands. ADJUSTABLE BASES, PILLOWS AND SHEETS do not qualify for comfort exchange or return. ONE comfort exchange per customer. HEIGHT does not qualify for a comfort exchange or return on any eligible item.
Beautyrest Black, Serta Perfect Sleeper X and 1885 Elite Collection have a 120 Night Comfort Guarantee:
MATTRESS may be exchanged or returned after 30 nights and before 120 nights from date of delivery for re-selection. The re-selection can be to any brand. IF CHANGING BRANDS, also exchange the flat box spring. HEIGHT does not qualify for a comfort exchange or return. FLAT BOX SPRINGS may only be exchanged if switching brands. ADJUSTABLE BASES, PILLOWS AND SHEETS do not qualify for comfort exchange or return. ONE comfort exchange per customer. HEIGHT does not qualify for a comfort exchange or return on any eligible item.
FedEx Shipping Return Policy
Some Havertys products, including accessories and lamps, may be shipped via FedEx. For these purchases, cancellations within the three (3) day period will be processed for the original merchandise purchase less a 15% restocking fee. Please note that your original FedEx shipping charge will not be refunded.
Refunds will be processed by Havertys Credit Services 10 days after the return of your cancelled merchandise. This policy does not apply to special orders, floor samples, or Clearance Center/Outlet purchases.
No returns will be made after 3 days. Please inspect all products upon receipt.
How to Return a Havertys FedEx Shipment
To ensure that your return is processed accurately and promptly, please first call us at 1-800-HAVERTY (428-3789) 8AM ET - 7PM ET Monday-Saturday. The Havertys associate will gather information about your return and email you a Return Merchandise Authorization (RMA) number.
The RMA number will allow you to return merchandise at any authorized FedEx shipping location. Merchandise must be returned in the original packaging and in the original condition.
Once the product is received at our warehouse in good condition, we will issue a refund for the purchase amount of the product and tax less a 15% restocking fee. The original FedEx shipping charges will not be refunded. Payment will be refunded to the original method of payment used for the purchase. Please note that returns made without an RMA number will not be accepted.