4th OF JULY SALE | SAVE UP TO $1000details

4th of July Sale: Prices shown are prior to graduated discounts. Minimum purchase required is prior to tax, Gold Plan and delivery fees. Exclusions apply. Click through for more details. Valid through July 8, 2019. Code: JUN19


$7500 & UP

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Frequently Asked Questions (FAQ)

General Inquiries

Havertys welcomes certain phone orders when merchandise is purchased using Discover, MasterCard, Visa or American Express cards only. Contact your local store for more details.

Gift cards may be purchased in-store only.

Please note that not all merchandise is available at all locations.

Note: Rights in Visa, MasterCard, American Express and other trademarks used on this site are the property of their respective owners.

Online Security

Is this site secure? How?

Please see How do we protect information collected through this site? in our Privacy Policy.

Do you use "cookies"?

Please see Do we use "cookies"? in our Privacy Policy.

Online Troubleshooting

Supported Browsers

While other browsers may allow limited use of the site, these supported browsers provide the highest level of security, accuracy, and functionality. We also recommend that you enable JavaScript in your browser.

  • Internet Explorer 11 and above
  • Chrome 42 and above
  • Firefox 37 and above
  • Safari 8 and above
  • Android Phone OS 4.2

System Cookies

These will enable us to keep track of your movement from one page to another so that you do not get asked for the same information twice. Our shopping cart uses cookies to remember your selections so that when you proceed to checkout we know what you have selected.

Having trouble viewing images on this site?

Please check that you are using a supported browser.

If you are getting a red x when attempting to display a large image, please right click on the x and select "Show Picture" or "View Image". If this doesn't solve the problem, please Contact Us and report the missing image.

If you are having trouble using the Zoom feature of our site, you might need to download the latest Flash Player.

More information about Flash Players.

What if I receive an error message?

Please check that you have a recent browser. If the problem still exists, please Contact Us and report the error.

Why am I not receiving Havertys emails?

It's possible that our emails got caught by your spam filter. Please take a look in your email account's spam folder for our emails. Make sure to mark Havertys emails (Havertys@communications.havertys.com) as "not spam."

If you have a MyHavertys account, log in and select “My Profile” to manage your email addresses and communications preferences.

If you do not have a MyHavertys account:

Payment, Billing & Credit Account Information

Havertys store locations accept Visa, MasterCard, American Express, Discover, travelers checks, Havertys gift cards, Havertys card accounts issued through Synchrony and charges on approved Havertys Credit Services accounts.

For purchases through our website acceptable forms of payment are only Visa, Master Card, American Express, Discover and charges on your existing Havertys card account issued through Synchrony.

Havertys Gift Card Terms and Conditions

Consumer must present gift card at Havertys for the purchase of goods or services in the United States. A Havertys Gift Card cannot be redeemed for cash (except for those states that require redemption for cash) or replaced if lost or stolen. If a Havertys Gift Card is found, it should be returned to the closest Havertys store location. After 24 months of non-use a $10 per month administrative fee will be deducted from the remaining balance unless prohibited by law.

Top Drawer Delivery


Top Drawer Delivery

Your new furniture is as important to us as it is to you

That's why we uncrate, inspect, assemble and protect your pieces prior to loading them onto our truck. It's why we send delivery updates that allow you to follow the delivery truck and see a photo of your driver. We take care of every detail so you don't have to lift a finger.

Changing Delivery Appointments

While we strive to accomodate our customers, it is for this reason that we require 48 hours notice in order to make changes to a scheduled delivery appointment.

Distress Marks

Why does the table I just purchased have different markings than the one I saw in the store?

Like two sets of fingerprints, no two pieces of furniture made from natural products are exactly alike. That means your furniture won't look exactly like the pieces seen in a store or in another home, giving you a look that is truly one-of-a-kind.

Also some of our collections receive a hand-finishing process called "distressing." It recreates the appearance of years of cherished use. This process, also known as a patination or hand-finishing, recreates what happens to furniture naturally over time.

Distressing techniques vary from collection to collection and depend on the style of the group, the amount of distressing that is preferred, whether the piece is painted or stained, etc. Once the desired effect is created, the piece is stained to enhance the appearance and sealed to protect it through many years of wear and tear.

Some of the techniques used on our furniture are:

  • NicksNicks
    Reproducing what looks like years of dings and dents, this process is done by hand to make physical impressions in the wood.
  • RaspingRasping
    To create a worn effect, this technique employs a shaping tool that is run along edges and corners.
  • WormholesWormholes
    Small holes are made to emulate these ravages of time by using a tool with thin rods tipped with a round metal ball.
  • Cow-tailingCow-tailing
    This technique brings more depth to grain patterns by using a small brush with a very dark stain to put random short dark lines or curves on the surface.
  • Rub-throughRub-through
    Enhancing the grain pattern of underlying coats, this method uses sandpaper or steel wool to gently rub away some of the topcoat on edges, carvings and other areas.

Furniture Care

Cleaning upholstery may seem like a daunting task, but we have a handy guide to help keep your purchases looking fresh. Your new leather or fabric upholstery pieces are extremely durable, but keep these protection and care instructions in mind to ensure years of enjoyment. For more information, visit our Furniture Care Guide.

You can also find your cleaning code below for easy-to-follow care instructions.

SW Spot Clean
Spot clean with upholstery shampoo or upholstery dry cleaning solvents as desired. Pile fabrics may require brushing to restore experience. Do not saturate with liquid. Cushion covers should not be removed for cleaning.
S Solvent
Spot clean with water-free dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Do not use water or bleach. Cushion covers should not be removed for cleaning.
W Water Based
Spot clean only with water based upholstery shampoo or foam upholstery cleaner. Pile fabrics may require brushing to restore appearance. Do not saturate. Do not use solvents or bleach to spot clean. Cushion covers should not be removed for cleaning.
X Vacuum, Light Brushing
Clean only by vacuuming or light brushing with a non-metallic brush only. Do not clean with water, bleach or solvent based cleaner.
Dry Clean Only Piece requires dry cleaning only.
Machine Washable Piece can be safely washed in a washing machine.